Shipping policy

Shipping Policy – The Tenzu Project

Shipping Rates

• United Kingdom:
  • Standard shipping: £3.99 per order.
  • Free shipping for orders above £40.

• EU (European Union):
  • Standard shipping: £7.99 per order.

• International Shipping:
  • Standard shipping: £9.99 per order.
    

Digital products on the store are not subject to shipping fees.

Order Processing Time

• All orders are processed within 1–3 business days.
• Pre-orders: For pre-orders, please allow 30–35 business days for production and shipping after your order is placed.
• You will receive an email notification with your tracking details as soon as your order is dispatched.

Delivery Times

• United Kingdom: 3–5 business days after dispatch.
• EU and International: Delivery times vary based on location (typically 7–14 business days).

Customs and Import Taxes

• For international orders, buyers are responsible for any customs fees, taxes, or import duties.
• Orders within the UK are VAT-inclusive.

Order Issues

• If your order is delayed, lost, or arrives damaged, please contact us at contact@tenzuproject.com. We will assist you as quickly as possible.

Contact Us
For questions or concerns about shipping, please email contact@tenzuproject.com.